How Do I Reset My Password?

Your GEO Learn password is different from the password you use on the main GEO website. Your email address is the User ID for GEO Learn. If you have not setup a password for GEO Learn or  have forgotten your password, you can reset it at the Login screen by clicking on "Forgot your password?" and entering your email address. If desired, you can set your password to match the main GEO website password.

How Do I Register For A Course?

After you search the catalog and identify a course, webinar or recorded session you would like to view, click the Register button. You can select to add the course to your Learning Cart and continue shopping. If you would like to go straight to course content, click the Complete Registration Now button and you'll be taken directly to the checkout. Once payment has been completed, you can access the content directly.

Where do I find the courses I have registered for?

After logging into your GEO Learn account, click on the Dashboard link at the top of the screen menu. Here you can filter by course status (completed courses, courses in progress, or both).

Do online courses offer CE and CPE continuing education credits?

All content is eligible for the Certified Equity Professional's Continuing Education (CE) units. If courses are also eligible for Certified Public Accountant's Continuing Professional Education (CPE) credit, the course description will list the amount of credit it is eligible for.

How do I define my interests to ensure the most accurate recommendations are displayed under the “Recommended for You" section?

Once you have logged into your GEO Learn account, click on the Profile link at the top of the screen menu. A matrix of various disciplines will appear where you can update your ranking of interest by topic category. Once you have updated those preferences, make sure to click the Save button at the bottom of the page.

Where can I review my learning history?

After logging into your GEO Learn account, click on the Dashboard link at the top of the screen menu. Here you can filter by course status (completed courses, courses in progress, or both).

How much do online trainings cost?

While some of our online trainings are free for everyone, many of them have an enrollment fee. GEO members receive preferred pricing on all recorded sessions and course content. Replay of GEO Webinars are also included free for enrollment where possible. Members may also be eligible to receive valuable discounts from our training partners.

May I pay for my registration by check?

The GEO Learn platform is designed for an online checkout process. However, we understand that some corporate expense protocols require payment by check. If you do not have the option to pay by credit card, you can contact ProgramServices@globalequity.org and request to pay by check. You must specify in your email the course you wish to enroll in. Online access to the course will be provided once GEO has received your check payment.

What is your refund policy?

Generally speaking, all online purchases of courses, webinars and replays of recorded sessions are non-refundable. If you feel you have made an error in purchasing a course, email ProgramServices@globalequity.org and a member of the team can determine if you are eligibility for a credit to use towards another purchase on the platform.

I have other questions (not addressed in this section), how do I contact Customer Support?

For any questions not addressed above, please email ProgramServices@globalequity.org and provide a summary of your inquiry. Please make sure to specify how you wish to get a reply (email or phone call, and if by phone, kindly make sure to provide your phone number).